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Client Services

Client Services | Toshiba Commerce

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Good for business and budget

Reliable, cost-effective and flexible, our maintenance support services keep your “wall-to-wall” retail technology running smoothly to minimize system downtime and increase customer satisfaction.

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Good for business and budget

Reliable, cost-effective and flexible, our maintenance support services keep your “wall-to-wall” retail technology running smoothly to minimize system downtime and increase customer satisfaction. Toshiba Client Services provides exceptional coverage for both Toshiba and non-Toshiba products. Client Services are flexible and can easily expand for changing retail environments.

Maximize the value of your retail investment.
Utilizing exceptional people and smart technologies, Toshiba provides reliable, cost-effective and flexible maintenance support services that keep your “wall-to-wall” retail solutions up and running. Choosing from a variety of support plans, you’ll find multi-level maintenance services covering a dynamic retail environment but also customizable to cover multiple partner solutions. We realize customers don’t like to be kept waiting, and that’s true for our clients as well. That’s why we have all the necessary equipment, personnel and technology—across the globe—to prevent or minimize downtime and keep your business running as smoothly as possible.

A single source for all the support your retail business needs.

Comprehensive solutions from a single source that provides optimal tools, services and retail expertise. Using exceptional technicians and innovative technologies, we provide reliable, cost-effective and flexible maintenance support for your multiple vendor environment. When day-to-day issues arise, we are well-equipped to handle them—swiftly and seamlessly, 24/7. Better yet, we work to resolve many problems before they have a chance to occur, minimizing your downtime and increasing shopper satisfaction.

One source. Countless advantages.

We’ve designed Global Care Flex and Global Care Flex Custom–our configurable and customizable hardware maintenance services to make choosing the right plan fast and easy.

Support and optimize your investment for greater savings and effectiveness.

Secure your investments and gain peace of mind with Global Care Flex. We understand that your retail solutions are mission-critical. That’s why we provide configurable maintenance plans designed around the way your business operates. These plans offer retailers the flexibility to choose the options that go hand-in-hand with their POS hardware solution. All you need to do is select a standard option for duration, type of service, response time and hours of coverage.

Multi-level maintenance plans to keep your business up and running.

Global Care Flex gives you the option of selecting a simple, pre-defined maintenance service that can be purchased along with the hardware or as your environment changes during the warranty or post-warranty period.

Global Care Flex

  • 1 – 4 years (from end of standard warranty period)
  • On-site or depot/parts only (subject to country availability)
  • Same day or next day response times
  • 9, 18, 24 hour coverage options

Global Care Flex Custom

  • If a pre-configured plan is not for you, we have you covered:
  • Customizable coverage made to order
  • Dedicated service management
  • Variable hours of service, response times, and service methods
  • Coverage for Toshiba and OEM products

Hardware help is here

Count on Toshiba with wall-to-wall store systems maintenance coverage for both Toshiba & non-Toshiba POS hardware. Plus our experts have you covered with other retail environment business systems such as multi-function printers, scanners and future technology products.

We grow when you grow

Toshiba offers expandable flexible services because businesses were built grow. Our component-level data monitoring utilizes mined data on a vast product install base to determine failure rates and estimations of when product will require service to ensure you're always moving forward brilliantly.

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