Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
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Retail has always been able to reshape and redefine itself. Whether our industry is responding to new technology or customers’ changing needs, a new normal repeatedly emerges – and the COVID-19 crisis is no different.
A lot has changed since we heralded our 2020 NRF theme, “Moments that inspire”, back in January. This theme is even more relevant now as we reconsider what it truly important to us. We’re feeling more inspired than ever as we look across our industry and witness so many things that make us proud.
While some retailers are having to make big changes to help their customers shop safely and protect their employees, most are navigating the unprecedented challenge of operating a business during a global shutdown. This will continue to evolve even more as different corners of the world start to consider and execute the complex process of reopening. During this unprecedented crisis, we’re witnessing inspiring moments across retail every day. Inspiration didn’t start with this health event, but it does resonate through it in so many ways. Here are just a few things that we’re witnessing that inspire us:
Retail workers and the communities they serve: From retail employees in the supply chain and in-store associates working to keep inventory on the shelves, and our frontline workers who are working tirelessly to keep stores and systems up and running, we are so grateful for these essential workers. We are living through a challenging time. However, retail, when it is at its best, not only serves the basic needs of our communities but it also helps people feel good. Whether a customer has just gotten a great deal on a pantry staple or found the first aid supplies they need to take care of their loved ones, people rely on retailers and store associates to help them feel prepared and safe. Keep it up, we’re inspired by the hard work and commitment we’re witnessing all around us.
Agile innovation and new insights: COVID-19 has dramatically changed the way retail stores operate. It has presented a new set of challenges, resulting in new opportunities to meet and exceed shoppers’ needs and it has been amazing to watch how fast retail has pivoted and responded. Retail workers and retailers are stepping up in major, caring, and compassionate ways, and have moved quickly to make sure they can continue to serve their communities and stay safe. We’re inspired by the ways businesses and retailers have adapted to this crisis and are working on building and reinforcing the systems that they need to support the new normal. We’re also excited to see how our industry adapts previous ideas to support shoppers’ needs and what new concepts and ideas will become part of normal shopping journeys.
“'Moments that inspire' is about what real people in the retail industry are doing every day,” Toshiba Global Commerce Solutions, Vice President of Marketing, Fredrik Carlegren said. “Their commitment and work keep us inspired. We are passionate about retail and are eager to do our part to serve the people on the front lines who keep retail moving. Our employees and customers, with their enthusiasm and commitment to this industry, will redefine the future of retail."
Amidst this period of change, we remain committed to empowering retailers to create moments that inspire: moments that inspire retailers to better understand their customers, moments that inspire associates to provide personalized customer service and moments that inspire shoppers to feel comfort, ease and everything in between. We are working to create a world in which customers can shop and know their needs will be met – even if those needs change each time they visit. We will be working to support retailers as they keep their communities well-stocked and stay safe at home. You’ll continue to see more of what inspires us as we work to safely create a new normal, filled with moments that we think will inspire all of us.
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