Frequently Asked Questions | Toshiba Commerce


Toshiba Global Commerce Solutions recognizes the value that Business Partners bring to our clients with personalized service expertise, local knowledge and support. At Toshiba, we aim to deliver a seamless Together Commerce shopping experience for retail consumers through close collaboration and long-standing relationships with our valued business partners.

  • I have forgotten my password.

    I have forgotten my password to login.  What can I do?

    Please select "Forgot Password" using the Self Service function beneath Sign In. 

  • Support

    How do I get general product support? 

    General support through our Knowledge Base is located here.  

    How do I submit a service request if I have purchased a maintenance plan? 

    Our maintenance services are no longer routed through IBM.  Please call TGCS directly at 1-855-247-4844

  • Business Partners support

    Why does Toshiba continue to link to IBM PartnerWorld?

    Today we are working toward separating from IBM.   This site is the beginning of our new portal and will evolve over time as we add functionality. 

    I am interested in joining your program.  Where do I apply?

    Apply here.  Thank you for your interest.

  • I need an ID

    I have no ID.  How can I get one?

    Business partners and customers with current maintenance agreements and current installations may request an Enterprise ID (EID).  After approval and an EID is provisioned, you will gain access to:

    • Opening product support service requests (with iSupport)
    • Use of product documentation & downloads
    • Ask Pre-sales questions (with iSupport)


    Please remember that to be approved, the company must have a current maintenance agreement or be registered in the install base. Be sure to select support role to get iSupport access.

    Request enterprise ID

    Partners should have an Authorized Program Administrator (APA) who can assign EIDs and support roles. Please contact that person (or email partners@toshibagcs.com) for assistance.

    Contact the Procurement Customer Support Center

  • I have forgotten my ID

    I have forgotten my ID.  What can I do?

    Customers can reach out to their Toshiba representative or contact toshiba_comms@toshibagcs.com.

    Business Partners and Suppliers can reach out to their Toshiba representative or email partners@toshibagcs.com.

    TGCS employees and contractors will be able to contact the TGCS IT Service Desk at (US Toll-Free) 1-866-568-1779 or at ITHelp@toshibagcs.com and ID to be resent.