For over 45 years, retailers around the world have been relying on Toshiba’s retail-hardened solutions to keep their checkout lanes open and their businesses moving.
Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
Keep your skills current and competitive with our extensive self-paced learning catalog.
We're always looking for fresh perspectives. Explore our open positions.
At Toshiba, innovation is at our core. To us, that means using the power of our innovative and creative teams to create new ideas that will revolutionize the way retailers deliver shopping experiences and make them a reality today. Read more about our innovations from our Intellectual Property Portfolio.
This month, Toshiba Global Commerce Solutions, headquartered in Durham, N.C., kicks off its 10th-anniversary celebration, commemorating its influence on accelerating the future of retail through innovative connected store solutions that meet the retail industry's evolving needs.
"The best team in the business is leading innovations that enable seamless retail experiences. Their daily commitment is helping us drive toward the position of number one retail solutions provider worldwide," says Rance Poehler, president and CEO. "Durham is the heart of our global retail operations and we are proud to be one of the region's growing headquartered technology companies. We have experienced rapid growth this year with a 10 percent increase in employees, and we are on track to add approximately 200 jobs across the US by the end of our fiscal year."
Toshiba Global Commerce Solutions was formed in 2012 with the acquisition of IBM's retail store solutions business by Toshiba Tec Corporation – both companies bringing about 50 years of expertise in the retail solutions industry, including innovations like the magnetic stripe and the UPC barcode scanner. Today, Toshiba Global Commerce Solutions continues its history of innovation. Most notably, the 2021 launch of its next-generation ELERA™ unified commerce platform that accelerates digital transformation, supporting the connected store experience in an agile, interconnected, and infinitely adaptable way.
"Our values are at the core of who we are and enable us to invent technology advancements for retail that matter. We know that retail is about people and communities in part because our employees engage directly with our retail customers,” says Gregg Margosian, COO, who has been with Toshiba Global Commerce Solutions since its beginning. “We may come from big companies and stand as a global player, but we are entrepreneurial at heart. We have a decades-long history of industry changing innovation, and our people bring experience, knowledge, passion, and diversity as we innovate and lead with digital transformation solutions for retail.”
In recent years, Toshiba Global Commerce Solutions has doubled its commitment to delivering world-class solutions. This year, its ELERA unified commerce platform innovation gained the company industry analyst recognition when it was named a Leader in the IDC MarketScape: "Worldwide Point-of-Sale Software Vendors in Grocery and Food Store Retail 2022 Vendor Assessment (doc #US46743220, May 2022)."
The company's headquarters employs nearly 600 team members and includes a Design and Innovation Lab where it develops and tests next-generation technology to make retail environments more efficient and help improve consumer shopping experiences. In addition, its Manufacturing operations site in Durham allows the company to deliver world-class retail solutions and products to customers, including manufacturing and repair. Within five years, the Tri-Center facility has expanded from a building size of 80,000 sq. ft. to 182,000 sq. ft. and increased staffing from 60 employees and contractors to 150 total team members.
Toshiba's retail business works with some of the most successful retail brands worldwide, including 60 percent of the top 25 global retailers and many NC-based retailers. Its retail solutions are adopted in over 120 countries worldwide and deployed at over 500 retail brands. Toshiba Global Commerce Solutions has the #1 install market share in the retail Point-of-Sale space, doubling its next two competitors combined, and the #2 self-checkout position worldwide.
While proud of its nearly 300 active U.S. patents, transformation at Toshiba Global Commerce Solutions goes beyond patents filed or the number of technologies acquired. It means innovating to revolutionize how retailers deliver shopping experiences today and beyond. Modern retailers are looking for ways to improve operational efficiency, become more competitive in the market, and provide the most engaging shopping experiences that are scalable to adapt to future changes quickly.
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for unified commerce solutions. Together with a global team of dedicated business partners, we advance the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation. To learn more, visit commerce.toshiba.com and engage with us on Twitter, LinkedIn, Facebook, Instagram and YouTube.
Toshiba Global Commerce Solutions
Director, Corporate Communications
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