Thought Leadership

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Innovation and the Customer Experience

August 7, 2023

Discover how innovation impacts the customer experience and how retailers can close the gap between intention and implementation, improve profitability, and keep up with customer expectations.

Grocery Trends Infographic 2023

April 13, 2023

Are retailers' unified commerce strategies aligned with their growth imperatives? What are their key priorities? This infographic provides insight into how grocers are trying to shift their priorities around their physical and digital strategies.

Convenience Trends Infographic 2023

April 13, 2023

New research shows how convenience and fuel retailers are tackling self-checkout and all of the challenges and opportunities that come along with it.

State of the Industry: Future of In-Restaurant Dining

April 5, 2023

This industry report presents key findings and analysis from a study of over 141 U.S. restaurant executives to gain insights into the impact of shifts in food ordering, improving the in-restaurant experience, and addressing key challenges facing the industry.

Innovation in Retail Infographic

February 16, 2023

As technology continues to evolve, retailers must embrace new innovations and continuously experiment to find new ways to better serve customers and remain competitive. This infographic provides insights into retailers’ key innovation priorities, strategies, and future investment plans based on key findings and analysis from a study of 225+ retail executives.

State of the Industry: Unified Commerce in Food and Grocery

January 24, 2023

This industry report presents key findings and analysis from a study of over 135 food and grocery retail executives to gain insights into the current and future readiness for unified commerce.

State of the Industry: Future of Convenience Stores

January 24, 2023

This industry report presents key findings and analysis from a study of 128 convenience retail executives to gain insights into the current and future plans of Convenience retailers.

State of the Industry: Innovation in Retail

January 24, 2023

This industry report presents key findings and analysis from a study of over 225 retail executives to gain insights into the current and future readiness, capabilities, and maturity of innovation strategies.

2022 Customer Loyalty Infographic

March 2, 2022

With the changes in retail, businesses need to rebuild or strengthen loyalty with their customers with the experiences they are looking for. New data gives insights into what shopper expectations look like in 2022.

Decoding Consumer Affinity

January 15, 2022

New research finds that many pharmacy and grocery shoppers are actually loyal to the digital features that produce positive customer experiences — not the retail brand itself. Read the new report to learn more about customer loyalty to merchants.

Why Your Retail Business Needs a Trusted Service Provider

October 28, 2021

Retailers are constantly looking for better ways to make every dollar count, especially when upgrading, configuring, migrating, or deploying new retail solutions that would typically take significant time and money to implement. Selecting the right service provider is key to enabling your business to succeed.

Today’s Self-Service Shopping Journey

July 1, 2021

New research shows shoppers want modern, user-friendly, self-service experiences that allow them to shop when, where and how they want and skip the traditional checkout. Read the report to learn more.

Retail Hardened Technology White Paper

June 29, 2021

Reliability is one of the most important performance factors for any point of sale and self-service hardware. If the system goes down, even for a few minutes, the store can’t complete the transaction, which can lead to frustrated shoppers and hurt customer loyalty and result in potential lost sales and revenue.

Retail Hardened Testing Metrics Infographic

June 29, 2021

Retailers don’t have time to deal with disruptions caused by common hazards. Reliability and durability are important considerations when you’re investing in point-of-sale hardware. That’s why it’s vital that your retail technology is retail hardened.

Redefining the Guest Experience through Unified Commerce

April 16, 2021

The food industry must adapt their models to remove friction from the buying journey that most often starts in the digital realm. This Market Snapshot provides insights into how point-of-sale systems must provide restaurant chains the ability to quickly adapt to a dynamic environment.

The Four Imperatives of the Redefined Restaurant Environment

April 16, 2021

Restaurants have to adopt a business model that enables more flexibility in uncertain environments. This Market Snapshot provides insights into how to enable new safety requirements and rethink their systems approach to deliver in-location dining experiences to meet guests' expectations.

The Four Imperatives for Store Success in Apparel/Specialty Retail

April 16, 2021

Apparel & Specialty retailers faced an unprecedented 2020. This has lead to massive changes across the enterprise. This Market Snapshot provides insights into how to enable new safety requirements and new consumer expectations for apparel/specialty shopping, retailers need to rethink their systems approach.

Pro-X Hybrid Kiosk Infographic

March 25, 2021

Extend your front-end to the rest of your store. Designed for any retail environment, our new self-service solution offers a modern, flexible and attractive self-service touchpoint that can be installed virtually anywhere enabling retailers to reimagine their store design and increase store capacities.

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Innovation and the Customer Experience

Grocery Trends Infographic 2023

Convenience Trends Infographic 2023

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