Toshiba Boosts Customer Experience and Revenue for Maryland Grocer

January 14, 2019

Research Triangle Park, NC

Toshiba Global Commerce Solutions, a global market share leader for integrated in-store retail solutions, is boosting revenues and enhancing customer satisfaction for Maryland grocery chain, Green Valley Marketplace

Green Valley Marketplace is experiencing significant revenue increases within two of its signature locations since deploying 10 Toshiba Self-Checkout System 6 units.  Nearly half of the stores’ transactions – resulting in about 30 percent of the two locations’ total revenue – now go through Toshiba’s self-service lanes rather than the retailer’s traditional point-of-sale (POS) lanes.  This result affirms retailers’ desire to continually enhance their customer experience options through front-end transformation.

Toshiba channel partner, Interstate Cash Register facilitated the agreement and technology integration.  The reseller’s existing relationship and familiarity with Green Valley Marketplace’s technology infrastructure assisted in ensuring the seamless rollout of the Toshiba Self-Checkout System 6 units within the two stores.

“While only in place a short time, Toshiba’s self-checkout solutions are already paying significant dividends by enabling us to operate in an increasingly profitable and efficient manner,” said Matt Battaglia, Green Valley Marketplace vice president of procurement and marketing.  “Though we continue to fully staff POS checkout lanes, our customers are finding the self-service systems convenient and intuitive.  In light of these encouraging results, we are moving forward to implement additional Toshiba systems throughout other locations.”

“We are pleased to help Green Valley Marketplace better serve its expanding customer base with our self-checkout systems,” stated Bill Campbell, Toshiba Global Commerce Solutions vice president, head of Americas.  “Our team continuously strives to develop innovative self-service solutions, which provide a quantitative return on our client’s investment while also presenting a more personalized touch to their shoppers’ in-store experience.”


The Toshiba Self-Checkout System 6 platform’s modular design and separate scanning, payment and bagging units further equips Green Valley Marketplace with a flexible self-service solution to accelerate checkout, optimize floor space and improve cash management.  Green Valley Marketplace shoppers benefit by receiving a faster, personal and more intuitive checkout experience.

About Green Valley Marketplace
Locally owned and operated in Baltimore by B. Green & Co. Inc. (established in 1915), Green Valley Marketplace provides a unique shopping experience for its customers.   While providing full conventional shopping, Green Valley also features a premium selection of signature prepared foods, a full-service crab and seafood house, a large variety of local products and a top-notch selection of Organic, Gluten Free, Holistic and Good-For-You products as part of its ‘Eat Right Live Well’ health program (including an in-house Holistic Nutritionist).  These unique product offerings, coupled with high-level customer service make Green Valley an ideal neighborhood grocer.

About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for integrated in-store solutions. Together with a global team of dedicated business partners, we achieve brilliant commerce by advancing the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation. To learn more, visit toshibacommerce.com and engage with us on Twitter, LinkedIn, Facebook and YouTube. #EmpoweringRetail

Media Contacts:
Toshiba Global Commerce Solutions, Inc.

Fredrik Carlegren
1.984.444.2769
Toshiba_Comms@toshibagcs.com

Rick Havacko
1.949.462.6094
Rick.Havacko@tabs.toshiba.com