Mobile-POS and in-store checkout technology influences shopper satisfaction?

Mobile-POS and in-store checkout technology influences shopper satisfaction?

With retail competition being so tight, it has never been more essential for retailers to understand exactly what drives customer satisfaction, repeat visits and increased spending. CFI Group’s new ACSI (American Customer Satisfaction Index) based study, Retail Satisfaction Barometer, reports how these technologies and other store experiences shape customer satisfaction and a consumer's intent to make repeat purchases, develop an affinity toward a specific brand, and recommend specific retailers, their products and services, to their peers.

The latest Retail Satisfaction Barometer (RSB) report indicates 55% of consumers age 18-44 say they’re likely to “favor” a store with advanced mobile capabilities.  The 2014 RSB also reports:

  • The top 4 uses for mobile retail applications
  • Where retailers should prioritize investments to drive shopper satisfaction
  • Why optimizing store checkout technology impacts satisfaction so heavily


Download a complimentary copy of this insightful report.