Netop® Remote Control Solution

Netop® Remote Control Solution

Working in partnership with Toshiba, Netop has created a remote access and control solution tailored for the needs of retailers: one that extends needed functionality and exceeds the standards for PCI compliance.

Downtime is not affordable – Maintaining POS and other in-store technology is mission critical.

Now Toshiba Global Commerce Solution’s retail customers can achieve PCI-compliant remote access into point-of-sale systems running the Toshiba 4690 Operating System (OS) with Netop Remote Control.  When paired with Toshiba 4690 Premium Enablement, Netop Remote Control gives retailers, partners and TGCS support teams with a secure and reliable tool to identify and fix issues on point-of-sale equipment remotely, reducing the need to dispatch on-site support.  

This full-featured solution extends the functionality of Netop Remote Control to terminals and self-checkout lanes for consolidated support of all in-store technology.  With Netop, central support teams also can train in-store management and staff remotely.

Toshiba 4690 Premium Enablement for Netop® will enable the Netop® Host to provide a full graphic remote control UI, access to enhanced controls and supplemental menus, PCI-compliant logging and complete screen recordings, and central governance of access rights and security policies.

Enhanced Security

Feature Benefits
Market-leading encryption, multi-factor authentication and complete logging Improve access without compromising your security. Native multi-factor authentication and easy integration with other authentication mechanisms give you the ability to manage third-party network activities while maintaining compliance.
  • Secure the Line - manage remote access through your own servers
  • Manage User Access - target devices have specific criteria for accepting incoming invitations to connect.
  • Manage User Rights - define users' rights and functionality to the smallest detail
  • Document All Activity - extensive logging and video recording of remote control sessions


Lower Costs

Feature Benefits
A single, consolidated tool for accessing and supporting all devices and platforms for faster issue resolution and reduced maintenance costs.
  • Fast Issue Resolution - downtime = money
  • Fewer Truck Rolls - diagnose problems before field staff hit the road
  • Satisfied End Users - improved user satisfaction can help you turn your support services into a profit center.


Flexible Connectivity

Feature Benefits
Modular system overcomes firewalls and other challenges for secure, reliable connectivity in the most complex environments. No longer a need to maintain multiple remote access paths which is costly and increases your network vulnerability
  • Cross platform support
  • Support for Embedded Operating Systems
  • Gateway connections across network segments

 

Key Prerequisites: Software
Toshiba 4690 Operating System
  • 4690 OS V6R5 CSD - 0HL0 or later
  • 4690 Premium Enablement for Netop
  • Enhanced Mode Only
  • Terminal Configured with Video display
  • Netop trial or permanent license key

Toshiba CHEC (on 4690)
  • 4690 OS V6R5 CSD – 0HL0 or later
  • CHEC 6.8 or CHEC 6.7 CSD 8 or higher

Netop® Remote Control
  • Netop Remote Control Host for 4690 v12.51
  • Netop Remote Control Guest v12.60 (Windows, Linux, Mac)
  • Netop Remote Control Security Server v12.60 (Windows Server 2008/2012/2016)
  • Windows Server 2016
Netop Solution Components Guest
  • Netop Remote Control Guest v12.60 (Windows, Linux, Mac)
  • Wide range of Windows and Linux operating systems supported
  • TCP/IP (IPv4) Winsock 1.1 or compatible
  • Platforms (32-bit and 64-bit)
  • Memory: OS requirements plus additional 32MB

Host
  • Netop Remote Control Host for 4690 v12.51
  • Wide range of Windows and Linux operating systems supported
  • TCP/IP (IPv4) Winsock 1.1 or compatible
  • Platforms (32-bit and 64-bit)
  • Memory: OS requirements plus additional 32MB

Security Server
  • Netop Remote Control Security Server v12.60 (Windows Server 2008/2012/2016)
  • Intel Pentium processor or higher or compatible
  • Memory: OS requirements plus additional 32MB
  • Video: Any 100% VGA compatible graphics adapter supported by Windows
  • 30 MB of disk space for NSS and Security Manager (Additional space required for database)
  • TCP/IP (IPv4) Winsock 1.1 or compatible
  • Platforms (32-bit and 64-bit): Windows Server 2016, 2012, 2008 (all editions)
  • Database: Microsoft SQL Server 2005 or higher.
Licensing and Support Netop® Remote Control is licensed at the ‘Per Server’, ‘Per Terminal’, or ‘Per Enterprise’ level.

Item Number Description                                               Item number             Charge metric
Netop® Remote Control Guest license                              3AS00750900         Per Terminal
Netop® Remote Control Security Server license               3AS00751000          Per Server

Netop® Remote Control Security Server license
with Professional Services                                                 3AS00751100         Per Server
Netop® Professional Services (Standard)                         3AS00751200         Per Enterprise
Netop® Remote Control Security (Enterprise)                  3AS00751300         Per Enterprise

Terminal Host Licenses in 4690 OS Environment                                           Per Terminal

Netop® Remote Control Host license for Toshiba 4690   3AS00751400        
Netop® Remote Control Host license for Windows
or Linux devices used within a 4690 environment              3AS00751500

Terminal Host Licenses in non-4690 OS Environment                        Per Terminal

Netop® Remote Control Host license for Windows
or Linux devices within Non-4690 environment                3AS00751600
                                                                                       3AS00751700
                                                                                       3AS00751800
                                                                                       3AS00751900
                                                                                       3AS00752000
               
Annual Software Maintenance Description                                                                                   Item number

Renewal of the annual Netop® Advantage Support and Upgrade Program is accomplished by ordering one or more of the following items:

Software Maintenance (SWMA) for Netop® Remote Control Guest Licenses                             3AS00752100
Software Maintenance (SWMA) for Netop® Remote Control Security Server Licenses               3AS00752200
Software Maintenance (SWMA) for Netop® Remote Control Host licenses for Toshiba 4690     3AS00752300
Software Maintenance (SWMA) for Netop® Remote Control Host licenses for Windows
or Linux within 4690 environment                                                                                                3AS00752400
Software Maintenance (SWMA) for Netop® Remote Control Host licenses for Windows
or Linux within Non-4690 environment                                                                                        3AS00052500

Netop Advantage Support and Upgrade Program
Netop Advantage is an annual support and upgrade program. It includes free updates to your Netop software, license
management, and extended technical support. Every new Netop software license purchase includes one year of Advantage at
no charge. At the end of 12 months, simply renew your Advantage plan to continue uninterrupted access to new releases and
technical support for your Netop software.