I/O Devices

I/O Devices

 

There are multiple cross-platform packages available (including Diagnostics, UPOS Drivers, RMA, MUS, NWD and VSP) as well as system unit drivers that apply to multiple machine types (including touch screen drivers)

View common packages

 

On 3rd October 2018 Toshiba Global Commerce Solutions released an End of Engineering Support announcement.

That announcement affects some products listed below.  You should expect all content for the affected products to be removed from the website 90 days after the announcement takes effect.


Content below is only available to entitled customers with a TGCS enterprise ID (learn more)

Pictorial guides to features

Firmware for most devices can be upgraded automatically using either 4690 OS or UPOS drivers, or updated manually using the USB Diagnostics key package.  However, some updates may have special requirements so please ensure you read the instructions that come with each update for more information.

 

 

Options and I/O Devices Service Guide

 


POS Printers


Printers Knowledgebase

List of approved thermal paper

6145-xTx / 4610-xxR Programming Guide

 

TCx Printer 6145-2Tx (Dual Station)

6145-2Tx Installation & Service Guide

Chinese

6145-1Tx Installation & Service Guide

Chinese

 

TCx Printer, unlike prior TGCS printer models, has a standalone program that can be used to directly configure the printer, and also to generate configuration files that the UPOS drivers can use to distribute the required configuration across the estate.

TCx Printer Configuration Utility User Guide (v1.01, 13 June 2018)

TCx Printer Configuration Utility for linux  (1.28, 13 June 2018)

TCx Printer Configuration Utility for Windows (1.28, 13 June 2018)

 

SureMark 4610-2xR (Dual Station) and 1xR (Single Station)

4610-1xR Getting Started Guide

4610-1xR Users Guide

Chinese, French, Japanese

4610-1xR Service Manual

4610-2xR Getting Started Guide

4610-2xR Users Guide

Chinese, Japanese

4610-2xR Service Manual

6145-xTx / 4610-xxR Programming Guide

 

SureMark 4610-xxR Wired & Wireless models

4610-xxR Ethernet Adapter Guide

4610-xxR WiFi Adapter Installation and Management

4610-xxR WiFi Security Bulletin

WiFi Firmware update / instructions (A21 to R21)

Ethernet Configuration Utility Guide

Linux Configuration Utility (v1.0.67)

Windows Configuration Utility (v1.1.11)

 

SureMark 4610-Tx1/2/3/4/5/8/9 (Dual Station) and Tx6/7 (Single Station)

Users Guide

Chinese, Brazilian, French

Users Guide (DBCS models)

Chinese, Japanese

Service Guide

Parts Catalog for pre-2007 systems

 

SureMark 4610-2CF Fiscal Printers

Greek 4610-2CF User's Guide (Greek language)

Greek 4610-2CF User's Guide

Greek 4610-2CF Service Guide

 

SureMark 4610-1NF Fiscal Printers

Italian 4610-1NF User's Guide (Italian language)

Italian 4610-1NF Service Guide

 

SureMark 4610 Fiscal Printers

Publication Library

 

Firmware Files

Older model 4610 printers (-Txx) can have multiple sets of firmware, one in the printer itself and one in the USB interface card. The USB interface card firmware version depends on the age of the interface card.

Newer model 4610 printers (-xxR) only have 1 set of firmware

Description Firmware Version Firmware Files
4610-Txx USB interface card 0108 Download
4610-Txx USB interface card 0216

 

Description Firmware Version Firmware Files
4610-Tx1/2 printer firmware 25 Download
4610-Tx3/4/5/6/7 printer firmware 56
4610-Tx8/9 printer firmware 79
4610-xxR printer firmware 1901

 

 

 


POS Keyboards


Modular POS Keyboards

Modular Keyboards Knowledgebase

Modular Device Utility User Guide

Modular Device Utility (Windows) v1.0.47

Modular Device Utility (SLE11) v1.0.36

 

Legacy POS Keyboards

Legacy Keyboards Knowledgebase

Legacy CANPOS keyboard utility

 

Firmware Files

Description Firmware Version Firmware Files
Modular PS/2 or USB ANPOS, CANPOS, 67-key 0371 Download
Legacy USB ANPOS, 50-key, 133-key 0139 Download
  0233
Legacy PS/2 compact ANPOS (CANPOS) keyboard 1.29 Download
Legacy PS/2 ANPOS keyboard 2, 6, or 7 Keyboard cannot be permanently upgraded. UPOS drivers and 4690 OS will load new firmware into the keyboard RAM when the terminal is booted, but the update is lost when the terminal is rebooted or the keyboard is disconnected.
 
Any RS-485 keyboard 2, 6, or 7

 

 


2x20 / APA Displays


All Models

2x20 Displays Knowledgebase

 

Firmware Files

The USB 2x20 display firmware version depends on the age of the display.

Note that you cannot upgrade from 01xx to 02xx (or 02xx to 03xx, or 03xx to 04xx) you can only upgrade/downgrade within the same 'family' of firmware.

Description Firmware Version Firmware File
LCD 0105, 0210, 0312, 0415 Download
APA 0108, 0213, 0309, 0410 Download
VFD (single & double-sided) 0109, 0217, 0313 Download

RS232 & RS485 displays are not updateable.

 

 

 


4820 SurePoint I/O


All Models

4820 SurePoint & 6149 TCxDisplay Knowledgebase

 

Firmware Files

The SurePoint display I/O firmware version depends on the age of the display.

Note that you cannot upgrade from 01xx to 02xx, or 02xx to 03xx, you can only upgrade/downgrade within the same 'family' of firmware.

Description Firmware Version Firmware File
Any model of 4820 0115 Download
  0230
  0317
  0414

 

 


6149 TCxDisplay I/O


All Models

4820 SurePoint & 6149 TCxDisplay Knowledgebase

 

Firmware Files

Description Firmware Version Firmware File
Head I/O - any model of 6149 0107 Download

 

 


SurePOS 500 MSR


All Models

SurePOS 500 Knowledgebase

MSR Knowledgebase

 

Firmware Files

The MSR firmware version depends on the age of the MSR (not the age of the SurePOS 500, since a FRU part could be newer than the original). There are currently 3 versions of firmware - A, B & C (also known as 1.x, 2.x & 3.x).

Note that you cannot upgrade from A to B or B to C, you can only upgrade/downgrade within the same 'family' of firmware.

Description Firmware Version Firmware File
SP500-xx1 & -xx2 n/a MSR can not be flashed with new firmware
SP500-xx3, -xx4 & -xx5 A29

 

Download

SP500-x6x & -x7x B47
SP500-x6x & -x7x C47

MSR GUI configuration utility

 


TCxWave I/O Head


All Models

MSR Knowledgebase

2x20 Displays Knowledgebase

TCxWave Knowledgebase

 

Firmware Files

Be aware that if you are upgrading firmware from an I/O head that currently has firmware < 0128 then you will also need to update the MSR configuration (even if you are a OPOS, JPOS or 4690 user).  Open an SR to Support for instructions on how to do this.

Description Firmware Version Firmware File
Any model of 6140 0138 Download

MSR command line utility v1.62b
MSR GUI utility v3.15
Head I/O firmware upgrade guide

 


Scanners and Scales


All Models

Scanners & Scales Knowledgebase

 

Firmware Files

TGCS does not provide firmware updates for scanners or scales, since we do not manufacture them. However, both UPOS and 4690 OS will update OEM scanners and scales with the update file provided by the device manufacturer.  Contact the relevant OEM for the new firmware file, then follow the normal UPOS and 4690 OS procedures to apply the new firmware to your device.

 

 


Cash Drawers


All Models

Cash Drawer Knowledgebase

 

 


Biometric Devices


All Models

Biometric Devices Knowledgebase

 

 


iButton


All Models

Be aware that updating to firmware 0122 will erase the USB serial # in the iButton read, due to a flaw in earlier firmware. This will not affect operation.

Description Firmware Version Firmware File
iButton attached to any TGCS hardware 0122 Download

 

 

 


Firmware Update Process


To update firmware files on a Diagnostic Memory Key....
1. Download the relevant firmware files listed above
2. Insert the memory key into your PC
3. Copy the *.dat file(s) to \utilities\flash\usb_Firmware folder on the memory key
4. Eject the memory key from your PC. Install it into the POS system unit and reboot. You will need to manually update the firmware in the respective devices


To update firmware files on a UPOS or 4690 OS install
1. Download the relevant firmware files listed above
2. Consult the relevant UPOS or 4690 OS documentation. You may have to rename the download files, since filenames used by 4690 OS and UPOS are not the same.

 

Support for older models is in Legacy Systems