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Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
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Albertsons Companies, one of the largest food and drug retailers in the United States, is empowering consumers with fast and convenient in-store checkout experiences by implementing Toshiba Global Commerce Solutions’ self-checkout systems. By leveraging Toshiba’s focus on front-end store optimization, Albertsons Cos. expects checkout times to speed up – from wait time in line to payment – to improve operational throughput and reduce shopper interventions, with the ultimate goal of improving the customer’s grocery store experience.
“We are empowering our consumers to curate their in-store shopping experiences based on their needs and desires,” said Anuj Dhanda, executive vice president and chief information officer at Albertsons Cos. “Our partnership is resulting in a smoother experience for our shoppers using self-checkout by reducing the interventions they experience. Toshiba’s strength in applying machine learning and intelligence to the checkout process across our 2,200+ stores will enhance how we serve our shoppers and build greater trust with our loyal customers.”
The partnership between the two companies includes immediate and long-term initiatives to better engage in-store shoppers, optimize front-end throughput, and improve overall customer satisfaction. In particular, Albertsons Cos. is currently piloting mobile point-of-sale and line-busting solutions that are expected to further reduce the time that customers spend at checkout.
Focused on the customer
The two companies have a long-standing relationship, which aligns with Albertsons Cos.’ overall four-walls and no-walls strategy of delivering differentiated in-store experiences to consumers when, where, and how they want to shop.
For shoppers, this means removing friction throughout the in-store journey while creating more seamless checkout experiences. This also benefits store managers and associates by putting easy-to-use tools and information in their hands to address issues facing shoppers in real time.
“Today’s retail world isn’t simply about transactions, it’s about a consumer-centric focus that always values the unique relationship between a brand and their customer,” said Toshiba Global Commerce Solutions Vice President, Head of Americas Bill Campbell. “We are thrilled to work with Albertsons Cos. to deliver on their commitment to put customers first by leveraging our best-in-class, self-service solutions to optimize front-end checkout operations.”
Self-service adoption demonstrating early results
Albertsons Cos. currently features Toshiba’s System 6 self-service solutions across the Jewel, ACME, Shaw’s, Safeway, Carrs, Tom Thumb, Randalls, and Vons banners with plans to deploy the all-new System 7 later this calendar year.
Toshiba’s user-friendly operations and intelligent security features are becoming popular with Albertsons Cos. customers who now process an increasing number of transactions through self-service.
Additionally, Albertsons Cos. plans to deploy the TCx Elevate Mobile Operations Manager application to enable store associates to clear interventions, perform overrides, and scan items on the bottom of the basket directly from their mobile device. This will support associates to better serve shoppers at both self-checkout and traditional front-end lanes.
Toshiba builds and orchestrates self-checkout as a seamless extension of the front-end point-of-sale, simplifying how Albertsons Cos. manages underlying business logic, certifies capabilities such as payment devices and self-maintains systems to optimize personnel.
About Albertsons Companies
Albertsons Companies, Inc. is one of the largest food and drug retailers in the United States, with both a strong local presence and national scale. Albertsons Cos. operates stores across 34 states and the District of Columbia under 20 well-known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen and Carrs, as well as meal kit company Plated based in New York City. Albertsons Cos. is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2018 alone, along with the Albertsons Companies Foundation, the Company gave over $262 million in food and financial support. These efforts helped millions of people in the areas of hunger relief, education, cancer research and treatment, programs for people with disabilities and veterans outreach.
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a global market share leader in retail store technology and retail’s first choice for integrated in-store solutions. Together with a global team of dedicated business partners, we achieve brilliant commerce by advancing the future of retail with innovative commerce solutions that enhance customer engagement, transform the in-store experience, and accelerate digital transformation. To learn more, visit toshibacommerce.com and engage with us on Twitter, LinkedIn, Facebook and YouTube. #EmpoweringRetail
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