We are committed to equipping retailers with innovative tools & technology, delivering exceptional store support, and quickly resolving issues in order to ensure efficient and effective end-to-end operations.
Today's retailers struggle with managing numerous service providers for their various devices. Our dedication to servicing complex, multi-vendor environments through our Wall-to-Wall support program means that you only have one number to call.
As a global leader in retail expertise and service, Toshiba is trusted by top retailers to keep their stores up and running. With over 2,000+ Toshiba Badged Service Technicians servicing over 10M+ devices worldwide, you can count on us to support your business.
No matter the vendor, we can service it. Our Wall-to-Wall Services organization provides maintenance to over 5,000+ OEM product lines. We are here to keep your technology up and running from the front-end to the back-end and everywhere in between.
Global Care Flex
- One to four-year terms (from end of standard warranty period)
- On-site or depot/parts only (subject to country availability)
- Same day or next day response times
- 9, 18, 24 hour per day coverage options
Global Care Flex Custom
- If a pre-configured plan is not for you, we have you covered
- Customizable coverage made to order
- Dedicated service management
- Variable hours of service, response times, and service methods
- Coverage for Toshiba and OEM products
Hardware Break/Fix Services
Even the most well-designed retail technology solutions need repairs. That’s why you can rely on us to support you and keep your systems available. We offer multi-year plans to keep your investments – from our point-of-sale equipment to our peripherals - up and running, no matter what you might encounter in your stores, day-in and day-out.
Multi-Vendor Wall-to-Wall Services
Wherever your business takes you, there’s a team looking out for you. Not only do we support our own equipment, but we can also be your one-stop-shop to support your other store equipment and systems to keep them operating at their best. Maintenance plans can easily adapt, expand and change based on your business’ unique needs. So instead of multiple maintenance contracts, you only need think about one; we’re there to make you shine.
From Extended Warranty to pre-defined/custom support plans offered through our Global Care Flex program, Toshiba is here to secure your hardware investment and deliver a service plan that is right for you.