• Global Directory
  • Partners
  • Support
  • Contact
  • Sign In
logo
  • EXPERIENCES
    • RETAIL-HARDENED
    • SELF-SERVICE
    • STORE OPERATIONS
    • STORE OF THE FUTURE
    • Systems Management
    • RETAILER STORIES
    • Retail-Hardened

      For over 45 years, retailers around the world have been relying on Toshiba’s retail-hardened solutions to keep their checkout lanes open and their businesses moving.

      suremark
    view all
    • Self-Service Experience

      Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.

      suremark
    view all
    • Store Operations

      A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.

      suremark
    view all
    • Store of the Future

      Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.

      suremark
    view all
    • Systems Management

      Catch problems before they create issues for your store and your customers.

      suremark
    view all
    • Retailer Stories

      From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.

      suremark
    view all
  • HARDWARE
    • POINT OF SALE
    • SELF-SERVICE
    • DIGITAL SIGNAGE
    • PRINTERS
    • PERIPHERALS
    • DISPLAYS
    • TCx® 810
    • TCx® 810E
    • TCx® 800
    view all
    • Self Checkout System 7
    • Pro-X Hybrid Kiosk
    view all
    • Digital Signage

      More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.

      suremark
    view all
    • TCx® Single Station Printer
    • TCx® Dual Station Printer
    view all
    • Keyboards
    • Cash Drawers and Tills
    view all
    • TCx® Display
    • Toshiba SurePoint™ Display
    • 2x20 Display
    view all
  • SOFTWARE
    • COMMERCE PLATFORMS
    • ELERA PLATFORM SOLUTIONS
    • POS APPLICATIONS
    • OPERATING SYSTEMS
    • SYSTEMS MANAGEMENT
    • TCX ELEVATE SOLUTIONS
    • ELERA™
    • TCx® Elevate
    • TCx® Elevate EcoSystem
    view all
    • ELERA Platform Solutions
    view all
    • SurePOS ACE
    • VisualStore Suite
    • ANTARA
    view all
    • TCx® Sky

      A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.

      suremark
    view all
    • Retail Enterprise Management Service (REMS)
    • McAfee® Security Solutions
    • Netop® Remote Control
    view all
    • TCx® Vector
    • In-Lane Lottery
    • TCx® Elevate Mobile Operations Manager
    view all
  • SERVICES
    • IMPLEMENT
    • MANAGE
    • MAINTAIN
    • FINANCING
    • Implement

      From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.

      suremark
    view all
    • Manage

      When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.

      suremark
    view all
    • Maintain

      Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.

      suremark
    view all
    • Financing

      With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.

      suremark
    view all
  • COMPANY
    • NEWS
    • EVENTS
    • ABOUT US
    • THOUGHT LEADERSHIP
    • BLOG
    • EDUCATION
    • CAREERS
    • Toshiba Honored as Bronze Stevie® Award Winner in 2022 American Business Awards®
    • Toshiba Expands its Global Alliance Program with Launch of New ISV Partner Program
    • Toshiba Launches Next-Generation, Smart Solutions on ELERA Platform to Accelerate Retailer Digital Transformation
    view all
    • RCC Store 2022
    view all
    • About Us

      Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.

      suremark
    view all
    • Thought Leadership

      An established, trusted voice in retail technology solutions.

      suremark
    view all
    • Blog

      Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.

      suremark
    view all
    • Education

      Keep your skills current and competitive with our extensive self-paced learning catalog.

      suremark
    view all
    • Careers

      We're always looking for fresh perspectives. Explore our open positions.

      suremark
    view all
  • Experiences
    • Retail-Hardened
    • Self-Service Experience
    • Store Operations
    • Store of the Future
    • Systems Management
    • Retailer Stories
  • Hardware
    • Point Of Sale
      • TCx® 810
      • TCx® 810E
      • TCx® 800
      • TCx® 700
      • T10
      • TCx® 300
    • Self-Service
      • Self Checkout System 7
      • Pro-X Hybrid Kiosk
    • Digital Signage
    • Printers
      • TCx® Single Station Printer
      • TCx® Dual Station Printer
      • Suremark Fiscal Printer
      • 6145 Fiscal Module and Printer Solution
      • TCx7-RT1
      • HSP Series Printers
      • Label Printers
    • Peripherals
      • Keyboards
      • Cash Drawers and Tills
    • Toshiba Displays
      • TCx® Display
      • Toshiba SurePoint™ Display
      • 2x20 Display
  • Software
    • Commerce Platforms
      • ELERA™
      • TCx® Elevate
      • TCx® Elevate Quick Service Application
      • TCx® Elevate EcoSystem
    • ELERA Platform Solutions
      • ELERA Platform Solutions
    • POS Applications
      • SurePOS ACE
      • VisualStore Suite
      • storeMate® Solution Suite
      • ANTARA
    • Operating Systems
      • TCx® Sky
      • Supported Operating Systems
    • Systems Management
      • Retail Enterprise Management Service (REMS)
      • Retail Systems Management Platform (RSMP)
      • Remote Management Agent (RMA)
      • McAfee® Security Solutions
      • Netop® Remote Control
    • TCx® Elevate Solutions
      • TCx® Vector
      • TCx® Pay
      • In-Lane Lottery
      • TCx® Elevate Mobile Operations Manager
      • TCx® Amplify
  • Services
    • Implement
      • Professional Services
    • Manage
      • Managed Services
    • Maintain
      • ATx Services
      • Proactive Availability Services
      • Maintenance Services
    • Financing
      • TCx™ Simplify
  • Company
    • Latest News
    • Events
    • About Us
    • Thought Leadership
    • Blog
    • Education
    • Careers
  • Contact Us
    • Global Procurement
    • Ethics Hotline
  • Sign In
logo X
Sign in to your Toshiba account
For optimum experience, please log in on your desktop computer
Forgot password?
Don't have an ID? Request one here
{}
start portlet menu bar

Web Content Viewer

Display content menu Display portlet menu
end portlet menu bar
  • Home
  • Contact Us
  • Global Procurement
start portlet menu bar

Web Content Viewer

Display content menu Display portlet menu
end portlet menu bar

Global Procurement

Toshiba Global Commerce Solutions’ policy is to conduct fair and ethical business practices with all its suppliers and in all other business ventures. It is our job in procurement to make strategic buying decisions in order to ‘save money’ in order to provide the most benefit to our stakeholders.

banner-image
start portlet menu bar

Web Content Viewer

Display content menu Display portlet menu
end portlet menu bar
Overview

Toshiba Global Commerce Solutions’ policy is to conduct fair and ethical business practices with all its suppliers and in all other business ventures. It is our job in procurement to make strategic buying decisions in order to ‘save money’ in order to provide the most benefit to our stakeholders.

Toshiba Global Commerce Solutions is guided by the following principles:

  • Ethics and integrity
  • Confidentiality and reciprocity
  • Efforts in diversity and human rights
  • Environmental awareness
  • Commitment to quality
  • Conducting successful business strategy

We look for suppliers who meet our standards of business and exceed them.

Policies

Toshiba Global Commerce Solutions' Suppliers shall:

  • Comply with all applicable laws and regulations and appropriate social practices governing our local and global business
  • Promote procurement activities in a way that reduces the environmental impacts while selecting suppliers (including prospective suppliers) and procurement items.
  • Provide suppliers with equal opportunities for transactions with "Toshiba Global Commerce Solutions"
  • Promote procurement activities based on mutual understanding and trust.
Selecting Suppliers

While selecting suppliers and carrying out transactions continuously, priority shall be given to companies satisfying the following criteria:

  • The company complies with laws, regulations and places emphasis on human rights and environmental consciousness.
  • The company has sound business operations.
  • The company has the ability to supply goods and/or services to Toshiba Global Commerce Solutions with emphasis on appropriate quality, price, and deliver lead-time.
  • The company is capable of providing a stable supply of goods and/or services. Also the company must have the flexibility to respond quickly to supply/demand fluctuations.
  • The company possesses technology that contributes positively to Toshiba Global Commerce Solutions products.
  • The company has a plan for providing a continuing supply of goods and/or services in times of unexpected circumstances that may affect the company and its supply chain.

If you wish to become our supplier, please fill out the "Become a Supplier Form" form and we will address your request as soon as possible.

Selecting Programs

Toshiba Global Commerce Solutions conducts business globally, involving a wide range of point of sale products, services, and solutions. In order to succeed globally, Toshiba Global Commerce Solutions takes customers’ requests concerning procurement of goods and/or services, into consideration. Therefore we expect the following performance from our suppliers. We also ask that our suppliers request the same understanding of their own suppliers and promote Toshiba Global Commerce Solutions’ procurement policies and terms.

Steps to become our supplier:

  • Be in accordance with all of our policies for selecting suppliers and supplier expectations.
  • Introduce your product or service to us by submitting a brochure, product catalog, price list, and any other related, available material.
  • In the event that the product/service your propose meets our specifications and price range, we will evaluate and qualify the proposal according to the following procedure
  • Once your proposal has qualified, you will be registered as a qualified vendor.
  • When proposing your product, we request you present the features and sales points of the product. Sales points will be taken into consideration of price, quality, lead time, management, and stable supply.


If you wish to become our supplier, please fill out the “Become a Supplier” form and we will address your request as soon as possible.

Logistics Instructions

TOSHIBA's Global Logistics and Trade Compliance mission is to ensure timely, accurate and compliant execution of domestic transportation, international shipping and import/export compliance processes.  The Global Logistics and Trade Compliance team is the first point of contact for any questions, concerns or comments regarding global logistics or trade compliance.

Please contact the team based on geographic location:

Americas:

POS (Point of Sale) and OEM

Lauren Hunter
[email protected]

SCO (Self Check-out) and Dangerous Goods
Darryl King
[email protected]

Maintenance/Services Logistics
Debra Sholly
[email protected]


Asia-Pacific:

Lacey Li
[email protected]


Europe, Middle East, Africa (EMEA) and Trade Compliance:

Logistics Operations
Ian Shields
[email protected]

Trade Compliance / Dangerous Goods
Charlie Templeton
[email protected]


Management or Escalation:

Linda Scott
[email protected]

Dupre Jones
[email protected]

Shipping Transportation Guidelines

 

Accounts Payable Guidelines

If you have questions regarding Accounts Payables.

2nd level support:   
email: [email protected]

Accounts Payable Manager
(919) 254-6837   

 

 

 

Purchase Order Terms & Conditions

By filling a Toshiba Global Commerce Solutions purchase order, you are subject to the Standard Terms and Conditions which are incorporated and made a part hereof. 

Below are the country-specific terms and conditions for Toshiba Global Commerce Solutions purchase orders.

click on the links below to download that country's PO Terms and Conditions

 

  • United States
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Chile
  • China
  • Columbia
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Philippines
  • Poland
  • Singapore
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
MSOW Engineering Requirements
  • C00 Requirements
  • Blue Seal Requirements
  • Environmental Guidelines
  • Quality Requirements
  • Packaging and Handing Requirements

     

start portlet menu bar

Web Content Viewer

Display content menu Display portlet menu
end portlet menu bar
tc-logo
  • Experiences
  • Retail-Hardened
  • Self-Service
  • Store Operations
  • Store of the Future
  • Retailer Stories
  • Hardware
  • Point of Sale
  • Self-Checkout
  • Digital Signage
  • Printers
  • Peripherals
  • Displays
  • Software
  • Commerce Platforms
  • ELERA Platform Solutions
  • POS Applications
  • Operating Systems
  • Systems Management
  • TCx Elevate Solutions
  • Services
  • Implement
  • Manage
  • Maintain
  • Financing
  • Company
  • News
  • Events
  • About Us
  • Thought Leadership
  • Education
  • Careers
  • Partners
  • Global Directory
  • Contact Us
  • Terms & Conditions
  • Privacy Policy
  • Support
  • Licenses & Warranties
  • FAQs
  • Documentation
  • Windows Compatibility
  • Spare Parts
twitter facebook linkedin youtube
  • Terms & Conditions
  • Privacy Policy
  • Toshiba Global Commerce Solutions
  • Copyright© 2022
Start a conversation

By submitting this form I agree that Toshiba Global Commerce Solutions, Inc. and its affiliates, including all subsidiaries and branches, may process my data as indicated above and as described in the Toshiba Global Commerce Solutions Privacy Declaration.

success

Success!

Thank you for reaching out. One of our team members will be in contact soon. We hope you have a great day.

Close
Complementary Content Deferred Modules
  • ${title}${badge}
${loading}
Deferred Modules