Privacy Policy

December 20, 2019 Welcome!  This website, including both mobile and online versions (the “Website”), is owned and operated by Toshiba Global Commerce Solutions, Inc. and its affiliates and related companies (“TGCS,” “we,” “our,” or “us”) places great importance on respecting the personal rights of all visitors to its websites. Please find below our data protection declaration, informing you of the nature and extent of the personal data collected via these websites, and from other sources as specified in Section 3 (“Your Privacy Rights”) as well as the purposes for which this data is processed and used.  For purposes of this Declaration, “Personal Information” is defined as any information that identifies, relates to, describes, is capable of being associated with, or could reasonable by linked, directly or indirectly, with a particular individual.  This Privacy Declaration does not govern the data practices of third parties that may interact with our Website or otherwise collect or process your Personal Information. 

1. Webserver - Protocols

When you visit our Website, as is usual on almost all websites, our server automatically collects Personal Information such as your IP address (including the domain name associated with the IP address, i.e. using reverse look-up), the date and time of your visit to our Website, the pages you visited on our Website and the browser you are using etc. It also stores, where this is available, the country from which you are accessing our Website (only the ending is saved (e.g. de), since this indicates the relevant country) the language of the browser you are using, the website from which you are accessing our Website, the search word used (if our site is accessed via a search engine), as well as the type of connection and operating system. We use this information to constantly improve your website experience.

2. Personal Information You Provide

In general, you do not need to provide personalized information to access our Websites. Your Personal Information, for example your name, address, telephone number, email address, etc., are stored via this Website only if you provide us with this information in order to use one of the services on our Website (e.g. registering warranties/service, registering for a personalized web experience, signing up for the newsletter (e-mail only) or taking part in competitions). This data is then processed and used to perform the requested services. In addition, this data is only processed and used for other purposes (e.g. sending additional information about our company and products) if you have given us your advance consent to do so. Your consent is also required to transmit your Personal Information to third parties outside the legally permitted circumstances.

On some sites we use a “double opt-in system”. This means that when you first register with us, you are sent a confirmation email containing your login details. You then need to use these details to access our Website. Your registration is not activated until you have logged in with your username and password.

3. Your Privacy Rights

This section, and this section alone, applies to any individuals about whom we collect Personal Information from any source, including through your use of our Website, by buying our products or services, or by communicating with us (collectively, “you”). Generally speaking, TGCS’ customers are businesses, though we may collect Personal Information from individuals associated with those businesses, any other individuals navigating to our Website or otherwise communicating with or transacting with us regarding our products and services, and our employees and prospective employees. 

1. What Information We Collect

We may collect the following categories of Personal Information about you:

• Identifiers, including first and last name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, telephone number, account name, Social Security number, passport number, tax identification number, employee identification number, serial number, and other similar identifiers;
• Commercial information, including customer purchase and sales histories;
• Information relating to Internet or other electronic network activity;
• Electronic information;
• Professional or employment-related information for purposes of employment only;
• Education information for purposes of employment only;
• Information not listed above and related to characteristics protected under California or federal law, including gender, ethnicity, age, birth country, and marital status;
• Other Personal Information not listed above and described in California Civil Code § 1798.80(e), including signature, insurance policy number and other health insurance information, bank account number, credit and debit card numbers, and other financial, medical, and health insurance information.

2. Sources of Collected Information

We may collect Personal Information from the following categories of sources:

• From you or those authorized to provide your Personal Information on your behalf
• TGCS stores and locations
• TGCS sales personnel
• TGCS dealers, customers, and potential customers
• TGCS websites
• TGCS mobile applications
• Communications with TGCS via telephone, text message, postal mail, social media, chatbot, or other means
• Service providers, such as customer relationship management providers, analytics providers, website hosting providers, systems administrators, employment and payroll services, banking institutions, recruitment providers, and communications delivery services
• Business partners, such as promotional and joint marketing partners
• Other third parties, such as other websites and mobile applications, online advertising partners, industry analytics, purchased lead sources, prospecting services, and other data suppliers
• Social media
• TGCS employees and job applicants

3. Who We Share Information With

We do not sell Personal Information, or otherwise provide Personal Information to third parties, other than service providers receiving information to perform services for us on our behalf.  These third-party service providers fall into the following categories:

• Professional services companies
• Advertising and marketing companies
• Financial institutions
• -party dealers, leasing partners, and buying groups
• Analytics companies
• Logistics and transportation management vendors
• Event venues and vendors
• Mail vendors
• Payment processing companies
• IT support providers
• Cloud storage companies
• Employment and payroll service providers, for purposes of employment only
• Recruitment providers, for purposes of employment only

This includes the following categories of Personal Information are disclosed for a business purpose:

• Identifiers, including first and last name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, telephone number, account name, Social Security number, passport number, tax identification number, employee identification number, serial number, and other similar identifiers;
• Commercial information, including purchase histories;
• Information relating to Internet or other electronic network activity;
• Electronic information;
• Professional or employment-related information, for purposes of employment only;
• Education information, for purposes of employment only; and
• Other Personal Information not listed above and described in California Civil Code § 1798.80(e), including signature, insurance policy number and other health insurance information, bank account number, and credit and debit card numbers

4. What We Do with Your Information

We collect, sell, and/or use Personal Information for the following purposes:

• Sales, fulfillment, and product services
  • Process orders and deliver products and services
  • Registering warranties
  • Review sales histories and performance indicators
  • Manage our communications with you
  • Credit referencing
  • Advertise and market our goods and services
  • Provide e-mail newsletters
  • Verify your identity or authenticate transactions
  • Taking part in competitions
• Internal operations
  • Improve the operations, maintenance, and effectiveness of our systems, services, and products
  • Enable financial reporting and related audit processes
  • Utilized for employment-related purposes, including recruiting, processing job applications, managing work activities, conducting training, performing evaluations, reimbursing expenses, and managing benefits and payroll
  • Perform other internal business activities as necessary
• Legal compliance
  • Permit risk management, compliance, legal, and audit functions
  • Comply with legal requirements, obligations, and rights
  • Respond to legal inquiries, subpoenas, warrants, court orders, and other valid legal process
  • Assist law enforcement
  • Process privacy rights requests
  • Handle current or prospective litigation and other claims
  • Monitor for and prevent potential fraud and other theft

5. Your Privacy Rights

You have or may have the following rights with respect to your Personal Information depending on your state of residence:

• Right to request access to Personal Information.  You have the right to request the following information from us:
  • The categories of Personal Information that we have collected about you;
  • The categories of sources from which the Personal Information is collected;
  • The purpose(s) for collecting or selling Personal Information;
  • The categories of third parties with whom Personal Information is shared;
  • Specific pieces of personal that has been collected about you;
  • The categories of Personal Information sold or disclosed, if any; and
  • The categories of third parties to whom Personal Information was sold, divided by each category of PI sold, if any.
• Right to delete Personal Information.  You have the right to request that we delete the Personal Information that we have collected from you.

• Right to opt-out or opt-in of the sale of Personal Information.  You have the right to request to be opted out from any sales of certain of your Personal Information by us (we do not currently sell any of your information).  Our Websites are not addressed to children and young people under 16 years of age.  If you are under 16 years of age, we will not sell your Personal Information unless you have affirmatively authorized such sales, or, if you are under 13 years of age, unless your parent or guardian has affirmatively authorized to such sales.

• Right to request information regarding third party direct marketing.  Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes.  If this law applies to you, you may obtain the categories of Personal Information shared by us and the names and addresses of all third parties that received Personal Information for their direct marketing purposes from us during the immediately prior calendar year.

• Right not to be discriminated against for exercising the rights identified above. You have the right not to be denied goods or services, charged different prices or rates for goods or services, or receive a differing level of quality of goods or services as a result of exercising the above rights.

Certain of the above rights are subject to our being able to reasonably verify your identity and authority to make these requests.  These rights are also subject to various exclusions and exceptions under applicable law. 

If you wish to exercise these rights, please reach us in one of the following ways:

Mail: TOSHIBA GLOBAL COMMERCE SOLUTIONS, INC.
          3901 S. Miami Blvd.
           Durham, NC 27703

Email: dataprotection@toshibagcs.com

Website: https://www.toshibacommerce.com/

Depending on your state of residence, you may be entitled by law to exercise the above-described rights.  For individuals whose state of residents does not require these rights TOSHIBA offers them voluntarily and at its discretion, and reserves the right to limit or revoke those rights at any time, as may be permitted by applicable laws.

4. Protecting the privacy of minors

Our Websites are not designed to attract children and are not intended for use by children and young people under the age of 16. Children and young people under the age of 16 may not transmit any Personal Information over the Internet without the consent of their parent or guardian. We ensure that we do not knowingly store any Personal Information relating to minors.

In the event that we become aware that we have collected Personal Information from a child under the age of 13, we will take steps to dispose of that information as permitted by law and in accordance with the Children’s Online Privacy Protection Act (“COPPA”) and other applicable laws and regulations.  If you are a parent or guardian and you believe that your child under the age of 13 has provided us with Personal Information without your consent, please contact us at dataprotection@toshibagcs.com

5.  Cookies

Some of our Websites use cookies to track users’ preferences and structure the website optimally. Cookies are small files which are stored temporarily on your hard disk (session-based cookies). These cookies exist only until the end of the Internet session. They are used for navigation and increase the user friendliness of a website. You can still use some of our Website even if you do not want cookies to be created on your computer. However, please note that some functions may be restricted and/or some websites will not be available. Most browsers accept cookies automatically. However, you can prevent this by setting your browser to block all cookies. For details, please refer to the instructions provided by your browser manufacturer.

6.  Links to other websites

Our Websites contain links to other websites where you can find out more about other Toshiba Corporation products, other group companies or our partners. Please note that this data protection declaration does not apply to such linked websites.

7.  Security

Toshiba has implemented technical and organizational security measures to guarantee the security of your Personal Information. Users’ Personal Information is stored in our secure networks and access is restricted to those employees and partners who are entitled to access our systems.

In areas where you enter data we work with the “Secure Socket Layer” (SSL) standard encryption system. Please note that your browser must support encryption protection. You can find this, for example, in Internet Explorer version 3.0 or a higher version and most other browsers. Data is stored in databases which are protected against unauthorized access by security firewalls and software. Whenever your browser displays a closed padlock symbol at the bottom of the screen, or a similar icon/highlighted web address in a different browser, this indicates that your data is being transmitted in an encrypted format.

If the SSL system is not available for technical reasons, an error page is displayed to ensure that under no circumstances can your data be transmitted without encryption.

Please note, however, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed 100% secure.  As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Site.

8. Do Not Track Disclosures

Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services.  Currently, we do not monitor or take any action with respect to these signals or other mechanisms.

9. Policy on Protection of Social Security Numbers

We collect US Social Security numbers (“SSNs”) for lawful purposes in accordance with applicable law, including to process financing documents, and have established a policy to protect and maintain the confidentiality of SSNs. We implement commercially reasonable administrative, technical and organizational safeguards and controls designed to protect and secure SSNs and prevent the unlawful disclosure and protect against unauthorized access.  In addition, access to SSNs is limited to authorized employees and third parties with a need to know and who are under an obligation of confidentiality.   

10. Visitors to the Website from Outside of the United States

Our business is operated in the United States and intended for users located in the United States only.  If you are located outside of the United States, please be advised that all of the information we collect, including Personal Information, will be transferred to, and processed, stored and used in the United States, and that this is necessary to provide you with the requested information and services and/or to perform any requested transaction.  The data protection laws in the United States may differ from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States.  By using the Service or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information, including Personal Information, in the United States as set forth in this Privacy Policy.  For more information about our policies regarding cross-border transfers of Personal Information, you may contact us at dataprotection@toshibagcs.com or at the mailing address noted in the “Information/Contacts” section of this Declaration.

11. Changes to This Data Protection Declaration

We may change this Data Protection Declaration by posting a revised version to the Website.  If the changes are material in nature, we will provide notice of the changes on the Website before those changes become effective.  We encourage you to visit the Website often for the most up-to-date information on our privacy practices.

12.  Information/Contacts

Contact us at the following address if you

• wish to correct, delete or block your Personal Information
• wish to obtain information about the Personal Information we have stored about you
• wish to withdraw your consent, or
• have other questions relating to data protection at Toshiba