Toshiba Global Commerce Solutions provides a peek into the future while demonstrating world-class solutions empowering current retail success during NRF 2020, Jan. 12-14 at Jacob K. Javits Convention Center, New York, booth 3319. With the theme “Moments that Inspire” Toshiba celebrates shoppers’ “aha” moments as well as the technology retailers’ use to create those revelatory experiences.
Retail is currently experiencing a renaissance where the role of the store is changing rapidly. Convenience, customer-focused service, and basic omnichannel services are standard expectations and no longer serve as differentiators for stores. Retailers must now fundamentally change their store formats in order to deliver shopping experiences that engage customers.
Retailers know that a reliably functioning point-of-sale (POS) system is critical to customer satisfaction. According to the 2019 POS/Customer Engagement Survey from BRP, 82% of consumers say the ease of checkout and payment is an important factor in choosing where they shop. According to the report,
“Retailers are looking to refresh their hardware with the latest offerings to take advantage of faster processor chips and larger storage needed to efficiently run more advanced software.”
"Our partnership is resulting in a smoother experience for our shoppers using self-checkout by reducing the interventions they experience. Toshiba’s strength in applying machine learning and intelligence to the checkout process across our 2,200+ stores will enhance how we serve our shoppers and build greater trust with our loyal customers."
“Retailers require solutions to simplify complex workloads for market pricing, inventory control, customer service and loyalty programs while elevating shopper engagement and optimizing sales opportunities.”