Self-service is all about empowering people: Empowering customers to take control of their shopping journey and empowering retailers to think differently about their stores’ possibilities.
A critical part of that elevated service is streamlining what goes on behind the scenes, so when your associates need to check for backstock, help a customer place an online order or track down a one-of-kind item, there are systems in place to support them.
Today’s stores don’t just exist to help customers stock their pantries and tackle to-do lists – they’re in a unique position to deliver a personalized journey for customers.
Catch problems before they create issues for your store and your customers.
From grocery stores to hotels, retail stores to boutiques - see Toshiba Global Commerce Solutions in action.
More than just an interactive touch screen, digital signage is another opportunity to tell your brand’s story. Creatively fuse digital content and physical shopping to create an unforgettable experience that entertains and engages your customers.
Ensure your payments solution has the performance, flexibility, and support that supports your business’ long-term growth. All while offering your customers the choice of how to pay.
A retail-optimized operating system that’s designed to excel in the high-availability, high-stakes retail environment, giving you the peace of mind to operate your stores reliably and securely.
Optimize every interaction with your customers to drive loyalty. With TCx Vector, you can combine powerful analytics and reporting tools to create more targeted promotions and inspiring shopping experiences.
From generating new ideas to fine-tuning technology solutions, our team is focused on empowering retail that supports your business needs and make the most of your investments. Using our extensive retail and technology expertise, we work with you to understand your businesses, then create tailored solutions, blueprints and strategies to help you meet your goals.
When you don’t have to spend time worrying about the complex, time-consuming tasks that keep your business moving, you can spend more time dreaming bigger, solving enterprise-wide problems and anticipating your customers’ needs. Whether you need installation services, loss prevention analytics, helpdesk services or more, our experts can help.
Keeping your systems up and running is mission-critical. Whether you need traditional hardware break/fix support, multi-vendor wall-to-wall maintenance or proactive availability services, we’re here to keep your stores operating smoothly.
With our financing options, you can invest in new retail technology solutions on a flexible, pay-as-you-go basis. When you enroll in monthly payments, you can free up capital to invest in other parts of your business, stay current with the latest technology and update services as your needs change.
Toshiba Global Commerce Solutions is the global market share leader in retail store technology. Together, with a global team of dedicated business partners, we advance the future of retail.
An established, trusted voice in retail technology solutions.
Every day we’re witnessing inspiring moments across our industry and together we believe we can create moments that inspire retail. Check out our new blog for stories that will keep you informed & inspired with our perspective about the evolving retail industry.
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Digital buying behaviors that consumers adopted more widely in 2020, like curbside, self-service, delivery and more will continue to be popular in 2021. Customers increasingly expect flexibility, safety, and convenience as part of their experiences, and to keep up, businesses will need a blend of pre-pandemic experiences and pandemic-informed options. So as operators start to reopen and increase capacity inside of their physical locations, how can businesses meet customers’ expectations and deliver great experiences in 2021 and beyond?
Understand what your customers and guests want
After over a year of staying home, many people are looking forward to resuming parts of normal life. Consumers miss the experience of shopping in their favorite stores and enjoying restaurants and bars. And as they look to spend time outside their homes, they cite safety as the most important factor that they consider before visiting a store, with convenience as a close second. But many shoppers have different ideas of what constitutes a good experience and what it means to feel safe. Whether it’s offering more contactless payment options, enhancing delivery and curbside options, or optimizing digital ordering, customers need to see and understand that businesses are prioritizing their safety and hygiene concerns: 62% of surveyed customers said they would stop dining at a restaurant that isn’t taking health and safety seriously.
Reimagine operations and systems
From ghost kitchens to curbside delivery, and from store-based fulfillment to online orders, the role of physical restaurant and retail space is going to continue to shift. As apparel and specialty stores are slowly returning to pre-pandemic norms and restaurants’ headcounts slowly start to creep up, operations and the systems that support them will have to change too. Employees and consumers expect a seamless experience with as little contact and friction as possible, and their desire for these experiences isn’t slowing down any time soon. 80% of surveyed apparel and specialty shoppers expect to increase use of curbside and buy online, pick up in store (BOPIS) over the next six months, and delivery-based restaurant sales are expected to increase by more than 20% over the next four years. Customers want to use digital capabilities and businesses are responding: 72% of restaurants expect to enable self-service options for guests this year.
Invest in future-ready solutions
Technology that can adapt quickly has become the new standard and to succeed in the future, businesses also need technology that can scale. To do this, retailers and restaurants must start with a point-of-sale platform that extends retail or restaurant experiences, like kiosk checkout, host stand or takeout pickup. It should be durable enough to withstand the wear and tear that comes with tough retail and restaurant environments, flexible enough to handle new payment and shopping methods over time and help deliver a consistent customer experience across all channels.
We understand the change going on in retail and how shoppers’ behaviors and expectations are driving a need for retail to create new, more frictionless experiences, and with it an evaluation of their technology needs. Toshiba POS Platforms deliver reliable, durable, and flexible solutions that enable retailers to satisfy their customers’ expectations and deliver the shopping experience they want no matter what might be.
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