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Grupo Éxito, the leading retail in Colombia, has been working on a Customer Experience Transformation strategy for over the last 5 years, with the two main objectives for the self-checkout strategy being:

  • Increase user transactions 
  • Improve customer satisfaction

“One of the main 'pains' for the customer is the waiting time in the line at the checkout. Today, approximately 80% of transactions are made with fewer than 4 products, which are completely viable for self-service," says Camilo Gallego, Commercial Vice President, Grupo Exito

With Toshiba Global Commerce Solutions' Self Checkout solution, customers are the focus of adoption to achieve this digital transformation in stores.

Read the White Paper (English]

Read the White Paper (Spanish] 

 

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