Maintenance Services

We are committed to equipping retailers with innovative tools & technology, delivering exceptional store support, and quickly resolving issues in order to ensure efficient and effective end-to-end operations.

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Today's retailers struggle with managing numerous service providers for their various devices. Our dedication to servicing complex, multi-vendor environments through our Wall-to-Wall support program means that you only have one number to call.


As a global leader in retail expertise and service, Toshiba is trusted by top retailers to keep their stores up and running. With over 2,000+ Toshiba Badged Service Technicians servicing over 10M+ devices worldwide, you can count on us to support your business.


No matter the vendor, we can service it. Our Wall-to-Wall Services organization provides maintenance to over 5,000+ OEM product lines. We are here to keep your technology up and running from the front-end to the back-end and everywhere in between.

With Toshiba, it's a true wall-to-wall, end-to-end relationship removing the multi-vendor field service approach to identify the root of a problem & get it fixed right away. Keeping us up and running so our stores can really focus on their job and taking care of the patients & customers.

Director, IT Field Service, Walgreens

Keeping Retail Running

From repair and logistics to on-site servicing, our dedicated service technicians deliver a one-stop maintenance shop for retailers.

Maintenance Services

Global Care Flex

  • One to four-year terms (from end of standard warranty period)
  • On-site or depot/parts only (subject to country availability)
  • Same day or next day response times
  • 9, 18, 24 hour per day coverage options


Global Care Flex Custom

  • If a pre-configured plan is not for you, we have you covered
  • Customizable coverage made to order
  • Dedicated service management
  • Variable hours of service, response times, and service methods
  • Coverage for Toshiba and OEM products

Hardware Break/Fix Services

Even the most well-designed retail technology solutions need repairs. That’s why you can rely on us to support you and keep your systems available. We offer multi-year plans to keep your investments – from our point-of-sale equipment to our peripherals - up and running, no matter what you might encounter in your stores, day-in and day-out.

Multi-Vendor Wall-to-Wall Services

Wherever your business takes you, there’s a team looking out for you. Not only do we support our own equipment, but we can also be your one-stop-shop to support your other store equipment and systems to keep them operating at their best. Maintenance plans can easily adapt, expand and change based on your business’ unique needs. So instead of multiple maintenance contracts, you only need think about one; we’re there to make you shine.

Flexible Support

From Extended Warranty to pre-defined/custom support plans offered through our Global Care Flex program, Toshiba is here to secure your hardware investment and deliver a service plan that is right for you.

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